Shipping policy
We want your purchase to reach you quickly and in perfect condition. Below you will find information on how we process and ship orders. Delivery is carried out by KazPost.
Order Processing
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends and public holidays will begin processing on the next business day. During sales periods and high-demand times, processing may take a little longer — we will notify you if this affects your order.
Shipping Times & Costs
Shipping is handled by KazPost. The exact cost is calculated automatically at checkout based on your address, weight, and parcel dimensions.
| Destination | Estimated Timeframe* |
| Within Kazakhstan | 2–5 business days |
| CIS Countries | 7–20 business days |
| International | 20–35 business days |
| Rest of the World | 30–50 business days |
*Timeframes are calculated from the moment the parcel is handed over to KazPost and are approximate. They do not include order processing time.
International Shipping, Taxes & Duties
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are not included in the product or shipping price and are the responsibility of the recipient. The amount is determined by your country's customs authority — we are unable to calculate it in advance. We recommend checking import regulations with your local customs office.
Delays
We are not responsible for delays caused by:
KazPost operations and logistics overload;
Customs clearance;
Weather conditions, force majeure, and other circumstances beyond our control.
All delivery timeframes are approximate and not guaranteed.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for parcels sent to an incorrectly provided address. If your order has not yet been handed over to KazPost, contact us as soon as possible and we will do our best to make changes.
Lost or Damaged Parcels
If your parcel was damaged during delivery, please keep the packaging and contact us immediately with photos attached.
Transfer of Risk
Once the parcel is handed over to KazPost, ownership and risk of accidental loss or damage transfer to the buyer.
Returns & Exchanges
Return and exchange matters are governed by our Refund Policy.
Contact Us
For any shipping-related questions, please get in touch:
Soho Shoes Email: sohoshoes.shop.com@gmail.com Address: 117 Abay Street, Taraz, 080000, Kazakhstan